Report a Concern

At SAAAC, we’re committed to delivering respectful, high-quality support.

If you ever feel that you or your loved one haven’t been treated fairly or with care, we want to hear from you. Our Complaints Policy outlines how you can share your concerns—and what steps we’ll take to respond.

Read our policy HERE.

Your Voice Matters

This form is for submitting formal complaints about our programs, services, staff, or operations. Your feedback helps us uphold our values and improve our work.

You may submit a complaint anonymously.

Please note: while we review all complaints, we may be limited in our ability to investigate or respond without contact information. We strongly encourage you to include your name and contact details so we can follow up with care and transparency.

All formal complaints are reviewed by our Vice President, Community Impact, who will assign an investigator and ensure consistent handling of your concern.

Name

First

Last

You may leave this blank if you prefer to remain anonymous.

Email

Providing contact info helps us follow up with you directly.

Phone

Providing contact info helps us follow up with you directly.

Are you one of the following: *

• Person receiving services
• Parent/caregiver
• Volunteer
• Community member
• Other

If Other, please specify

Date of the incident or concern

Approximate dates are okay

Location or program involved

Visual Code

(e.g., Adult Program, Diagnostic Clinic, Progress Campus, etc.)

Please describe your concern or complaint

Visual Code

What happened? Who was involved? What impact did it have?

Have you already raised this issue with a staff member? *

• Yes
• No

If yes, please share who you spoke with and when.

Visual Code

What outcome or resolution are you hoping for?

Visual Code

Would you like us to follow up with you? *

• Yes, please contact me
• No, I’m just sharing feedback
• I’m submitting anonymously

Submit