Report a Concern
At SAAAC, we’re committed to delivering respectful, high-quality support.
If you ever feel that you or your loved one haven’t been treated fairly or with care, we want to hear from you. Our Complaints Policy outlines how you can share your concerns—and what steps we’ll take to respond.
Read our policy HERE.
Your Voice Matters
This form is for submitting formal complaints about our programs, services, staff, or operations. Your feedback helps us uphold our values and improve our work.
If you feel safe and comfortable, we encourage you to first speak directly with the staff member involved. Sometimes, small concerns can be resolved quickly through a respectful conversation. If the issue is not resolved—or you don’t feel comfortable addressing it directly—please share your formal complaint with us below.
You may submit a complaint anonymously.
Please note: while we review all complaints, we may be limited in our ability to investigate or respond without contact information. We strongly encourage you to include your name and contact details so we can follow up with care and transparency.
All formal complaints are reviewed by our Vice President, Community Impact, who will assign an investigator and ensure consistent handling of your concern.